I said Goodbye to my AT&T iPhone the day the Droid was released. It’s not because I don’t like the iPhone or think that the Droid is a better device, it’s simply because AT&T’s service is unacceptably poor and I refuse to be an AT&T customer any longer.
I’ve been toying with sharing my thoughts on the Droid for awhile and have even drafted an extensive post about it, but I realized that there’s been so much written about it already that it likely doesn’t add much to the conversation. Instead, I’m going to share my favorite Android apps–it is after all what makes the device useful.
So, it appears that Seth, AT&T’s blogger guy, works for its PR agency Fleishman Hillard (sorry, but I think he comes off like a douche in the video). The question was posed on Twitter by Todd Defren about whether AT&T should have disclosed that Seth works for FH.
From a consumer’s point of view, that’s not really the point. For all intents and purposes Seth works for AT&T. By putting him out there as the mouth piece of AT&T, he is AT&T, so to speak. Sure, he’s a ‘blogger’ but do we expect anything impartial from he if he works for AT&T or its PR agency? I think Todd’s question in some ways has more to do with the flaws (and insecurities) of the PR industry more than what matters to customers
The more important point to me is that AT&T is still missing the real opportunity. All they’ve done is more of the same, just a different wrapper. A different channel for the same old message and business practices.